Careers

Belmont Program Coordinator

Category:
Administration
Employee Type:
Full-time 32hr/Wk, Hourly, Non-exempt
Offer Salary:
$28-$30/hour
Experience:
Minimum of 3 years of administrative or customer service in an office setting. Music knowledge is preferred, but not required. Excellent computer skills, particularly with MS Office and Google Workplace. Experience with CRM software preferred.

The Community School of Music and Arts (CSMA) is seeking an energetic candidate with proven multi-tasking abilities to provide friendly, responsive and effective customer support for students and visitors at CSMA’s Belmont location. This program Coordinator will be tasked with reception and registration for any visitors or phone calls, managing schedules for private lesson faculty, and miscellaneous office and computer tasks as needed.

This is a full time, non exempt position with 32 hours per week. This program coordinator will report to the Corporate Arts Program Manager.

 

Primary Duties and Responsibilities

  • Manage overall operations, including set up for group classes, supplies management, and general orderliness of the site.
  • Schedule, register, and invoice new and existing private lesson students
  • Assist with schedule changes for private lessons and group classes.
  • Provide customer service to students and families in-person, phone, and through email.
  • Process registration payments (credit card and debit card), school credit, transfer and withdrawals.
  • Update registration and scheduling files using Google Workspace (Sheets, Docs, Slides, Gmail, Calendar).
  • Respond to and follow-through on general phone, walk-in & e-mail inquiries
  • Provide faculty with general scheduling assistance
  • Provide a warm and welcoming atmosphere for all guests, staff and faculty.
  • Provide exceptional customer service in a busy environment in a calm and professional manner
  • Any additional administrative tasks as required by the supervisor

 

Skills and Qualifications


Experience:

  • Minimum of 3 years of administrative or customer service in an office setting.
  • Music knowledge is preferred, but not required.
  • Experience working independently with little or no supervision
  • Excellent computer skills, particularly with MS Office and Google Workplace.
  • Experience with CRM software preferred. Registration software a plus
  • Experience in a school setting is a highly desirable
  • Comfortable using a variety of software/applications, spreadsheets, and online calendars.

 

Competencies:

  • Communicate effectively both orally and in writing
  • Excellent customer service
  • Ability to multitask with frequent interruptions
  • Ability to work in diverse constituencies, individually and as a group
  • Excellent organizational and administrative skills with careful attention to detail.
  • Ability to work gracefully and carefully under pressure.
  • Must able to handle confidential information
  • Comfortable with Google Workspace; editing and creating google sheets, documents and slides


Education:

  • Associate or Bachelor’s degree


Schedule:

  • Tuesday to Friday: 2:30 pm to 9 pm
  • Saturdays: 8:30 am to 5 pm

Benefits Include

  • Health, Dental and Vision Insurance
  • Paid time off
  • 403 (b) Retirement Plan
  • Company sponsored Life Insurance

 

Physical Demands

  • The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • The employee must frequently stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

 

To Apply:

To apply, please submit a cover letter and resume (expressing your own narrative on what draws you to the role and to CSMA) to jobs@arts4all.org; with “Belmont Program Coordinator”Teacher as the subject line. 

About Community School of Music and Arts

Founded in 1968, the Community School of Music and Arts is Northern California’s largest non-profit provider of arts education programs. With a $7 million budget and 160-member staff and faculty, CSMA is one of the ten largest community schools in the United States. Located in the heart of Silicon Valley, one of the global capitals of creativity, CSMA is dedicated to making the arts and arts education accessible to all, regardless of age, experience or background. Headquartered in the award-winning Finn Center in the City of Mountain View, CSMA directly serves over 30,000 people of all ages, skill levels and economic means each year, including over 21,000 students at 54 schools in San Mateo and Santa Clara Counties.

CSMA is an Equal Opportunity Employer (EOE AA M/F/Vet/Disability). Candidates from diverse backgrounds and bilingual candidates are encouraged to apply. CSMA is committed to creating an environment that embraces openness, respect, collaboration and accountability.

If you have any questions, our team will be more than happy to help.


Join the list

Sign up for our News & Events email to receive notices about our free Community Concerts, ArtWorlds events, art exhibitions, new course offerings, CSMA news and more. Or, sign up for our Arts Update email to hear only about free concerts and art openings.